Privacy and Terms of Service

Privacy Policy

This policy explains what personal information Mathlos collects, why we collect it and what choices you have. We keep it as simple as we can, because Mathlos is designed for children and their parents or guardians.

1. Who we are

Mathlos is operated by [legal entity name], [registered address]. For any privacy question or request, contact [privacy email address].

2. Children and parents

Mathlos is written for primary school children, roughly aged 4 to 11. A parent or guardian creates and manages the account. We ask children only for the information they need to play, and we do not ask them to share more than that. Where a child is under 13, we rely on a parent or guardian's consent and their account for any personal information.

3. Information we collect

• Parent account details: name, email address and password (stored in encrypted form).
• Child profile: a first name or nickname, an age band and an avatar chosen in the app.
• Learning progress: answers, scores, stars, topics played and how skills develop over time.
• Device and app information: device type, operating system, app version and crash reports, used to keep the app working.
• Purchases: whether premium features are unlocked. Payments are handled by Apple through the App Store, and we do not receive your card details.
• Website information: limited technical data needed to load and secure the website. See the cookies section below.

4. How we use information

• To run Mathlos, including saving progress and showing it to parents.
• To provide support, send essential account messages and keep the service secure.
• To understand, in aggregate, how the app is used so we can improve it.

We do not sell personal information. We do not show third-party advertising to children, and we do not build advertising profiles of children.

5. Our legal basis

Under the UK General Data Protection Regulation (UK GDPR), we rely on performing our service to you (contract), our legitimate interests in running and improving Mathlos, and consent where the law requires it, such as optional marketing emails, which you can withdraw at any time.

6. Who we share information with

We share information only with service providers who help us run Mathlos, such as hosting, crash reporting and payment processing through Apple, and only under contracts that require them to protect it. We may also disclose information where the law requires it. [List any analytics or other providers used.]

7. How long we keep information

We keep account and progress information while the account is active. When a parent deletes an account, we delete the associated child profiles and progress within [30] days, unless we must keep certain records for legal reasons.

8. Your rights

You can ask us to access, correct, delete or export the information we hold about you or your child, restrict or object to some uses, and withdraw consent. To do this, email [privacy email address]. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

9. Cookies

The website uses only the cookies it needs to work. [List the cookies used, or confirm there are none, before publishing.] You can control cookies through your browser settings.

10. Security and international transfers

We use encryption in transit, access controls and regular reviews to protect information. If we transfer information outside the UK, we use safeguards recognised by UK law. [Confirm the hosting location.]

11. Changes to this policy

If we change this policy, we will update the date above and, where the change is significant, tell parents in the app or by email before it takes effect.

Terms of Service

By using the Mathlos website or app, you agree to these terms. If you are under 18, a parent or guardian must agree to them on your behalf and manage the account.

1. The service

Mathlos offers maths games and missions on the web, which are free to play, and an iPad app that is free to download with optional premium features. We may add, change or remove features over time, and we will try to give notice of significant changes.

2. Accounts

Keep your login details secure and tell us promptly if you think someone else has used your account. Give us accurate information when you create an account.

3. Purchases and subscriptions

Premium features are bought through the Apple App Store and are subject to Apple's terms. Refunds and cancellations are handled by Apple. [Confirm any subscription terms and pricing before publishing.]

4. Acceptable use

You agree not to copy, reverse engineer, resell or misuse Mathlos or its content, not to interfere with its operation, and not to use it for anything unlawful. Parents and guardians are responsible for supervising children's use of the service.

5. Our content

Mathlos, including its characters, artwork, questions, text and software, belongs to [legal entity name] or its licensors. We give you a personal, non-transferable licence to use it for your own family's learning. You may not use it for commercial purposes without our written permission.

6. Educational purpose

Mathlos is designed to support learning at home. It is not a substitute for teaching, assessment or professional advice, and we do not guarantee specific results.

7. Suspension and ending the service

We may suspend or close an account if these terms are seriously or repeatedly broken. You can stop using Mathlos at any time and delete your account from within the app or by contacting us.

8. Disclaimers and liability

We provide Mathlos with reasonable care and skill. To the extent the law allows, we do not accept liability for indirect or consequential losses. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any rights you have under the Consumer Rights Act 2015.

9. Changes to these terms

We may update these terms. We will post the new version here and show the date of the update. If you keep using Mathlos after a change takes effect, you accept the updated terms.

10. Governing law

These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or in the courts of your home nation where the law gives you that right.

11. Contact

Questions about these terms can be sent to [contact email address].